What is the expected outcome of mapping business capabilities to organizational units?

Mapping business capabilities to organizational units is a strategic initiative that plays a crucial role in ensuring that the various parts of an organization work together effectively towards common goals. By doing this, organizations can achieve enhanced alignment and optimization of business processes and their strategic objectives.

When business capabilities are mapped to organizational units, it provides a clear understanding of how the capabilities of different units contribute to overall business goals. This alignment facilitates process improvements, helps eliminate inefficiencies, and ensures that resources are allocated effectively to areas that drive the most value. As a result, organizations can optimize their operations, improve collaboration, and ensure that all teams are pulling in the same direction in pursuit of the company's strategic aims.

In contrast, the other potential outcomes presented are less aligned with the primary goal of such mapping. For instance, while identifying customer segments and exploring market expansion opportunities can be important business activities, they are not direct outcomes of mapping capabilities to organizational units. Those activities concern market strategy and customer engagement rather than the internal alignment of capabilities with the organization's structure. Increased redundancy in business processes typically indicates inefficiencies and is contrary to the desired outcome of such mapping efforts.